Mailroom Information and Policies

The Mailroom handles all mail and packages for students, faculty, and staff.

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Location: Clare Hall, Room 130

Hours of Operation
Monday: 10:00 a.m.- 6 p.m.
Tuesday, Wednesday, Thursday, Friday: 10:00 a.m.- 4:30 p.m.

Semester Break Hours of Operation
Monday through Friday: 10:00 a.m.- 4:30 p.m.

Services Provided for Students

Mail letters and packages through (USPS).
- Packages can be sent USPS and can includes a tracking number.
- For an additional fee packages can require signature upon arrival.
- Packages can be sent throughout the United States or to most other countries.

Stamps are sold at the rate set by the United State Post Office.
- Stamps: $0.66
- Book of Stamps (20 Stamps): $13.20
Regular Envelopes: $0.10
9x12 Envelopes: $0.20

If you are sending out a package with a pre-paid label for USPS, FedEx, or UPS, you can leave your package in the mailroom and it will be picked up to be sent out when our carriers arrive for the day. If our carriers have already delivered for the day, we will hold your package overnight and have it picked up the next day.

Stamps are sold at the rate set by the United State Post Office.
- Stamps: $0.73
- Book of Stamps (20 Stamps): $14.60

Books of stamps can be purchased at the USPS for personal use and can be paid for by the individual with cash or paypal.

Services Provided for Faculty/Staff

The intent and mission of the �鶹ֱ�� Mailroom is to provide mailing services to students and university services for faculty and staff. As our enrollment has continued to grow, and as so much of our world has moved to ordering items online, it has become increasingly important to prioritize the services we provide to faculty and staff to align more directly with our intended mission.

These are the current university services that we provide for faculty and staff.

We are able to send out mail for departments - please make sure you are using a university envelope that has your department name indicated.

We are able to send out department packages, with or without tracking, that are solely intended for business use. For all outgoing packages needing a label and/or tracking, you will need to fill out this in the mailroom and provide your department account informatin for all charges.

We are able to mail envelopes for non-business purposes that have already been stamped as well as packages with prepaid labels.

Books of stamps can be purchased at the USPS rate and charged to department accounts or, for personal use, can be paid for by the individual.

Postage intended for non-business packages can be purchased but will require an additional $5.00 surcharge. We accept cash, check or Paypal.

Mail and Packages for Students

Hall Assistant deliver letters to individual mailboxes in the residence halls Monday-Friday. Students are encouraged to check their mailbox frequently. Questions regarding individual mailboxes or getting a key in the residence halls should be directed to the Area Coordinator of the residence hall.

Packages for undergraduate students that aren’t too big will first be sent to the PackCity Lockers located in the Dining Commons in Clare Hall. If your package is delivered to the lockers, you will receive an email from Parcel Pending with a barcode that you use at the lockers to retrieve your package. If your package is too big, or the lockers are at full capacity, your package will be brought back to the mailroom, logged in our system, and you will receive an email from the mailroom for you to come and pick it up from here. If your package was delivered to the lockers and was not picked up after several days, we will collect all expired packages, log them in our system, and email you to pick it up from the mailroom. All packages must be picked up within 14 days of it arriving on campus.

All mail and packages will be delivered to the mailroom and not delivered directly to the Overlook Apartments. Residential mail will be delivered and placed in the mailboxes by a staff member for Residential and Commuter Life. Packages that aren’t too big will first be sent to the PackCity Lockers located in the Dining Commons in Clare Hall. If your package is delivered to the lockers, you will receive an email from Parcel Pending with a barcode that you use at the lockers to retrieve your package. If your package was too big, or the lockers are at full capacity, your package will be brought back to the mailroom, logged in our system, and you will receive an email from the mailroom for you to come and pick it up from here. If your package was delivered to the lockers and was not picked up after several days, we will collect all expired packages, log them in our system, and email you to pick it up from the mailroom.

How to Send Mail

To �鶹ֱ�� (letter):
Student Name
Student Hall and Room number
3200 Cold Spring Road
Indianapolis, IN 46222

To Overlook (letter):
Student Name
Overlook, APT. Number
3200 Cold Spring Road
Indianapolis, IN 46222

From �鶹ֱ�� (letter):
Recipient's Name
Recipient's Address
City, State Zip Code of Recipient

How to Send Packages

To �鶹ֱ�� (package):
Student Name
Student Hall and Room number
3200 Cold Spring Road
Indianapolis, IN 46222

To Overlook (package):
Student Name
Overlook, APT. Number
3200 Cold Spring Road
Indianapolis, IN 46222

From �鶹ֱ�� (package):
The Mailroom will fill out a shipping label for most packages being sent via USPS, UPS or Fedex. The shipping cost can be charged to the student account or paid with cash or check. Faculty and staff can charge to department accounts when an account number is provided.

FAQs

The recipient will be notified of the perishable package as soon as it is received in the Mailroom and cooling will be provided for packages clearly marked as needing these services. Instead of 14 days, students must pick up a perishable package within 48 hours of its arrival on campus. If it is not picked up, the package will be returned.

Individuals who receive flowers will be notified with an email to their �鶹ֱ�� email account. They are responsible for picking up their flowers quickly after being notified. The Mailroom is not responsible for flowers that are not picked up by individuals after being notified.

If you have graduated or no longer live on campus, we are able to forward the mail that we receive at �鶹ֱ�� to your current address for six months after the date you moved off-campus. When moving off-campus, as well as when moving addresses, please update MUHub with your new address so that we are able to forward your mail to the correct address. After six months, we will no longer forward your mail. Please inform all subscriptions, businesses, postal agencies, and anyone else who would possibly send you mail of your new address.

Step 1: Place contents in an appropriate box/envelope. We do not have regular boxes, but we have USPS Priority and Flat Rate envelopes and boxes that you can use for shipping. We have packing tape if you need something to seal it with.

Step 2: Fill out the charge form in the mailroom.

Step 3: The Mailroom Clerk will let you know what the postage amount is, and you can choose your payment method. We will take care of the rest!

We do not accept card or apple pay. We do, however, accept cash payments, checks, PayPal, and can also charge a student account if the price exceeds $5.00. To access the mailroom PayPal, click (the Mailroom Clerk will inform you of the postage amount).

Yes; We can send out with UPS, USPS and Fedex. To send with UPS or Fedex you will need to pay with your student ID.

Before you come to the mailroom, make sure to check your mailbox thoroughly. If you live in Doyle Hall, University Hall, Caito Wagner Hall or Drew Hall, your mailbox is located in the respective lobbies. If you live in Clare Hall, your mailbox is located outside the mailroom (CH130). If your mail is still missing, notify Residential and Commuter Life - they are responsible for getting your mail to your mailbox. If you are still unable to find it let us know.

If your package has been delivered and you still have not received an email from the mailroom, check for an email sent by Parcel Pending. If your package has been placed in the lockers located in the Dining Commons, you will not receive an email from the mailroom, but from the Parcel Pending email. Also, make sure to check your spam email before inquiring about your package at the mailroom. If you haven’t received any email, please contact us and we will do our best to locate your package. Please have your tracking number with you.

When we receive a shipment of packages, we first have to log each package before we can notify students of their package. If you have received an email from your carrier that your package has been delivered, please give us at least an hour before coming to ask about your package.

Students must pick up their package(s) from the mailroom within 14 days or the package will be returned unless other arrangements are made via email. If the package is perishable, students have 48 hours to pick up their package before it is returned.

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